Create and use your customer account
Summary: Production ticket creation requires a verified client account. Register with an email address you can access, complete email verification, and keep account access private. Audience DSE customers ...
Support category
Customer Support Center Guide / Getting Started and Client Accounts
Account registration, email verification, sign-in, password recovery, ticket visibility, portal troubleshooting, mobile access, and customer terminology.
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Showing 1-8 of 8 articles.
Start here: using the DSE Support Center
Summary: Use the Support Center to create and track service requests, read customer-safe documentation, and keep every reply attached to the correct ticket. Audience DSE customers and authorized contacts ...
Company, site, and ticket visibility for client contacts
Summary: DSE can organize multi-site customers under a main company with separate site records and contacts. What each client sees depends on verified membership and ticket-sharing rules. Audience DSE ...
Customer glossary for the support system
Summary: Use this glossary to understand labels that appear in the DSE Support Center and in ticket notifications. Audience DSE customers and authorized contacts Procedure 2 guided sections Checklist 0 ...
Search the Support Library and use self-service help
Summary: Search public, customer-safe documentation before or after opening a request. Search results include support paths, step guides, and full knowledge-base articles. Audience DSE customers and ...
Troubleshoot common portal issues
Summary: Use these checks for account, ticket-access, browser, and attachment problems before opening a new support request. Audience DSE customers and authorized contacts Procedure 4 guided sections ...
Use DSE Support on phones, tablets, and current browsers
Summary: The customer portal is responsive and can be used on current phones, tablets, and desktop browsers for account access, ticket status, replies, and attachments. Audience DSE customers and ...
Use the DSE tray icon to check status or request help
Summary: Use the DSE Endpoint Protection tray icon to open the machine-status card, review customer-safe health and assignment details, refresh or copy device information, and reach the Support Center. ...
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