Create Service Request Start a new support ticket Check Status Review updates and replies Support Library Choose the right support path Client Docs Step-by-step helpdesk guides DSE Home Return to dsesecurity.com
DSE Customer Helpdesk

Support Library

Start with the right support path. You do not need to sign in to open a ticket or get help from DSE.

New request Open a ticket Broken, offline, intermittent, or needing DSE review. Create Ticket Existing request Check status Review replies and current progress. View Status Client portal Sign in For private replies and request history. Client Sign In How-to guides Client Docs Step-by-step helpdesk instructions with screenshots. View Docs
Support paths

What are you contacting us about?

Choose the closest category below. Each one sends you to the same DSE support team with better context.

01
Before you submit

What details help us move faster?

Site name, affected device or user, screenshots, error messages, when it started, and urgency.

Open a Ticket
02
Security systems

Cameras, doors, alarms, or access

Tell us the location, device name, event time, and whether the issue is live or recurring.

Open a Ticket
03
Connectivity

Network, VPN, remote access, or workstation

Include the affected user or workstation, internet status, and any recent changes.

Open a Ticket
04
Projects and billing

Quotes, jobs, invoices, or agreements

Send the project name, site, contact, deadline, and any reference numbers you have.

Open a Ticket
05
Helpdesk documentation

How do I use the client portal?

Open branded DSE guides for tickets, status checks, sign-in, replies, profiles, and email-to-ticket support.

View Client Docs
Step-by-step guides

How to use the DSE client helpdesk

Follow these quick steps for the most common customer tasks. Each guide also links to the full branded documentation with screenshots.

Start here

Open a new support ticket

Use this when something is broken, offline, intermittent, or needs DSE review.

  1. Select Create Service Request.
  2. Choose the closest help topic for the issue.
  3. Add a clear subject, location, affected system, and urgency.
  4. Attach photos, screenshots, or error messages when available.
  5. Submit the request and watch your email or My Requests for replies.
View Full Guide
Track progress

Check request status

Find updates, ticket status, and DSE replies without guessing where the request went.

  1. Select Service Requests or Check Request Status.
  2. Sign in for the easiest view of your full ticket history.
  3. Open the matching ticket number or subject.
  4. Review status, department, replies, and any requested next steps.
View Full Guide
Account access

Sign in and view My Requests

Signing in keeps private replies, ticket history, and account details in one place.

  1. Select Sign In from the top right when needed.
  2. Enter the email address used for your DSE support account.
  3. Open My Requests to see current and past tickets.
  4. Use search or status filters when your ticket list grows.
View Full Guide
Conversation

Reply to a ticket or add files

Use replies to keep the conversation in the same request and avoid duplicate tickets.

  1. Open the ticket from My Requests.
  2. Read the latest DSE response and requested information.
  3. Type your reply in the message box.
  4. Attach files, photos, or screenshots if they help explain the issue.
  5. Post the reply so the DSE team receives the update on the same ticket.
View Full Guide
Profile

Update contact information

Keep phone, email, timezone, and password details accurate so DSE can reach you quickly.

  1. Open Profile from the account area.
  2. Review your email, name, phone number, and timezone.
  3. Update only the fields that need to change.
  4. Use the password fields only when intentionally changing your password.
  5. Save the profile before leaving the page.
View Full Guide
Email option

Open a ticket by email

Clients can also email DSE support addresses to create a ticket when the portal is not convenient.

  1. Send the request to an approved DSE helpdesk email address.
  2. Use a specific subject that describes the issue.
  3. Include the site, affected device or user, urgency, and best callback contact.
  4. Attach screenshots, photos, or error messages if available.
  5. Watch for the ticket confirmation and reply in the same email thread.
View Full Guide

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