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Showing 19-26 of 26 articles.
Summary: Attach only files that help DSE understand or resolve the request. Production permits files up to 15 MB and requires authorized ticket access to retrieve protected attachments. Audience DSE ...
Summary: Collect camera, location, client, time, and symptom details without changing recording or security settings unless DSE authorizes the change. Audience DSE customers and authorized contacts ...
Summary: Choose the closest topic shown on the production form and describe impact factually. DSE confirms department, assignment, priority, and service target during triage. Audience DSE customers and ...
Summary: Separate one-device, one-user, one-site, and company-wide symptoms and include the exact device, connection, application, account, error, and recent change. Audience DSE customers and authorized ...
Summary: Understand what DSE endpoint status means, what background monitoring can check, and when a status change should become a support ticket. Audience DSE customers and authorized contacts Procedure ...
Summary: The customer portal is responsive and can be used on current phones, tablets, and desktop browsers for account access, ticket status, replies, and attachments. Audience DSE customers and ...
Summary: Ticket email is a notification and conversation path. Keep the DSE ticket number in the subject and reply within the same thread so updates remain attached to the correct request. Audience DSE ...
Summary: Give DSE a confirmed contact, access window, location, scope, and site constraints so remote or field work can begin safely and on time. Audience DSE customers and authorized contacts Procedure 3 ...
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