Email support
Open a Ticket by Email
Clients can also open a support ticket by emailing one of the approved DSE helpdesk addresses.
Clients can open tickets by email
Email any one of these addresses to create a support ticket:
Approved support email addresses
What to include in the email
- A clear subject line that summarizes the issue.
- Your name, company, site, and best callback number.
- The affected system, device, user, camera, door, panel, workstation, or service.
- When the issue started and whether it is still happening.
- Screenshots, photos, error messages, or timestamps when available.
What happens next
- The helpdesk creates a support ticket from your email.
- DSE Support reviews and routes the request.
- Replies from DSE will come through the ticket system.
- Keep the ticket number from the confirmation email for future updates.