Signed-in clients
My Requests and Ticket History
Signed-in clients can use My Requests to review ticket history, see current status, and open ticket details.
What the list shows
- Ticket number and subject.
- Current status, such as open, waiting on client, or closed.
- Last update time so you can quickly see recent activity.
- Links to open the full ticket conversation.
How to use it
- Sign in to the client portal.
- Open My Requests or Tickets from the client navigation.
- Select a ticket number or subject to review the conversation.
- Open a new ticket if the request is unrelated to an existing issue.