New request
Open a Support Ticket
Use the Open Ticket page to send DSE a new service request with the details needed to triage and route the work.
Information to include
- Site name, building, suite, or location.
- Affected user, workstation, camera, door, panel, device, or service.
- What is happening and when it started.
- Whether the issue affects one person, one device, one site, or everyone.
- Screenshots, photos, error messages, or example timestamps when available.
How to submit
- Open the client helpdesk and select Create Service Request or Open a New Ticket.
- Complete the required contact and ticket fields.
- Choose the closest help topic or request type available.
- Describe the issue clearly and attach supporting files if needed.
- Submit the request and keep the confirmation email for your records.